LOTTE's Digital Transformation Journey
LOTTE Co., Ltd., a leading Japanese confectionery manufacturer, embarked on an ambitious digital transformation. This case study explores their journey to enhance employee experience and drive business growth through innovative cloud solutions.

by Devendra Kumar

Company Overview and Challenges
Company Profile
LOTTE Co., Ltd. is a renowned confectionery manufacturer in Japan. They are known for innovative products like xylitol gum and Coolish drinkable ice cream.
Industry Challenges
The consumer goods industry faces rapid changes. Companies must adapt quickly to market demands and technological advancements to stay competitive.
LOTTE's Objectives
After a 2018 merger, LOTTE aimed to accelerate digital strategies. They sought to improve employee experience and drive business growth through innovation.
Key Challenges Faced

1

Employee Experience Enhancement
LOTTE needed to create a more efficient and engaging work environment. This would boost productivity and satisfaction across the organization.

2

Infrastructure Flexibility
The company required a scalable, flexible IT infrastructure. This would position them for future growth and adaptability to market changes.

3

Operational Efficiency
Reducing time spent on infrastructure maintenance was crucial. This would free up resources for more strategic initiatives and innovation.
Innovative Solution Implementation

1

Cloud Migration
LOTTE initiated a phased migration of 2,500 employee devices. They moved from on-premises infrastructure to VMware Cloud on AWS.

2

OS Upgrade
The company upgraded operating systems from Windows 7 to Windows 10. This modernized their software environment for enhanced performance and security.

3

Global Virtual Desktop
LOTTE implemented a hybrid virtual desktop environment. This supported both cloud and on-premises setups for maximum flexibility.
Pioneering Technology Adoption
First in Japan
LOTTE became the first company in Japan to implement VMware Horizon on VMware Cloud on AWS. This showcased their commitment to leading-edge technology.
Hybrid Approach
The innovative hybrid model allowed LOTTE to maintain critical on-premises units. Simultaneously, they migrated other systems to the cloud for optimal balance.
Seamless Integration
The solution ensured smooth integration between cloud and on-premises environments. This provided flexibility without compromising performance or security.
Impressive Results and Benefits
Rapid Implementation
First phase of cloud implementation completed in just 8 months. This was achieved despite challenges posed by the COVID-19 pandemic.
Enhanced Remote Work
Seamless transition to remote work during the pandemic. The new infrastructure supported increased teleworking requirements effectively.
Operational Optimization
Improved hybrid IT operations and employee experience. This led to increased productivity and reduced operational concerns.
Collaborative Partnership
1
Comprehensive Managed Services
DXC Technology provided end-to-end managed services. This included service monitoring, backup, and dedicated service desk support.
2
Global Expertise
DXC's global teams collaborated closely with LOTTE's ICT Strategy Department. They worked together to overcome challenges and ensure successful implementation.
3
Continuous Support
Ongoing partnership focused on further digital transformation initiatives. This includes exploring AI-based data analytics and smart factory solutions.
Future Vision and Ongoing Transformation